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HDI HelpDesk Institute
Upravljanje IT storitev
Podpora uporabnikom
1 dan
15. december v Ljubljani
V decembru vam ponujamo tečaj HDI Customer Service Representative po posebni promocijski ceni:
Cena: namesto 695,00 € v sklopu akcije samo 555,00 €!
Datum: 15. december 2017
Tečaj bo potekal v slovenskem jeziku.
CEO @PRO.astec, ITSM & HDI Certified Instructor, ITpreneurs Master Advisor
HDI Certified Instructor and ITIL Trainer since 2007. Specialized and experienced in Service Management (people, processes, methods, skills) and Operations (Customer Support, Help Desks, Service Desks, Desktop Support,...).
HDI® Customer Service Representative
Predstavniki vašega podjetja so v interakciji z vašimi strankami vsak dan. Ali imajo znanje za ustvarjanje prvorazrednih izkušenj s kupci? Vsebina tečaja naslavlja spretnosti in tehnike, ki so potrebni za zagotavljanje izjemnih storitev in podpore za vaše stranke in končne uporabnike.
HDI Customer Service Representative (HDI-CSR) training focuses on call handling best practices, communication and listening techniques, documentation, problem-solving, and troubleshooting skills, conflict negotiation, and responses to difficult customer behaviors.
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