HDI Helpdesk Institute
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HDI HelpDesk Institute
Upravljanje IT storitev
Podpora uporabnikom
2 dni
CEO @PRO.astec, ITSM & HDI Certified Instructor, ITpreneurs Master Advisor
HDI Certified Instructor and ITIL Trainer since 2007. Specialized and experienced in Service Management (people, processes, methods, skills) and Operations (Customer Support, Help Desks, Service Desks, Desktop Support,...).
HDI® Desktop Support Technician
Tehnik oz. strokovnjak za podporo namiznih sistemov večino dneva preživi na obisku pri strankah, na njihovih delovnih postajah ali domačih pisarnah ter tako zagotavlja tehnično podporo za številne sisteme in storitve.
HDI Desktop Support Technician (HDI-DST) training focuses on key support center processes and concepts to improve overall support operations, as well as customer service and interpersonal skills that improve the customer’s experience.
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Morda vas zanima tudi?
Strokovnjaki Help Deska in podpornega centra zagotavljajo operativno podporo in delujejo kot primarni stik s strankami. Pomembno je, da Service desk strokovnjaki zagotavljajo najvišjo kakovost pri skrbi za stranke in njihove zahteve pri vsaki interakciji.
