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HDI HelpDesk Institute
Upravljanje IT storitev
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HDI® Problem Management Professional
The HDI Problem Management Professional certificiranje je namenjeno tistim, ki želijo pridobiti znanje najboljših industrijskih praks, povezanih z upravljanjem problemov. Idealen je za IT strokovnjake, ki delajo ali nameravajo delati z upravljanjem problemov, tako v tehnični, vodstveni ali operativni vlogi.
The responsibilities of problem management professionals vary from organization to organization, but they often include: assisting with the planning and implementation of the problem management process; performing both reactive and proactive problem management; prioritizing and categorizing problems; investigating and diagnosing the problems; coordinating and/or executing root cause analysis; developing workarounds; and proposing changes to resolve issues.
The HDI Problem Management Professional Certification Standard is based on the concepts, principles, and best practices found in various ITSM frameworks, including ITIL, ISO/IEC 20000, and COBIT.
The HDI Problem Management Professional Certification Standard is based on the concepts, principles, and best practices found in various ITSM frameworks, including ITIL, ISO/IEC 20000, and COBIT.
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