HDI® Support Center Director
HDI Support Center Director (HDI-SCD) training focuses on the development and execution of strategic plans that will take the organization to the next level. Participants discover how to realize greater return on investment, develop and maintain formal procedures for increased productivity and consistency, and manage customer perceptions.
Seasoned technical service and support leaders who are responsible for their organizations’ overall service delivery and provide strategic direction, financial accountability, and performance reporting.
Individuals who are preparing for the HDI Support Center Director certification exam.
Morda vas zanima tudi?
Tečaj KCS Foundation nadzornikom podpornega centra, menedžerjem in direktorjem predstavi eno najboljših praks upravljanja znanja. Udeležencem predstavi temeljne koncepte KCS metodologije.