HDI® Support Center Director
HDI Support Center Director (HDI-SCD) training focuses on the development and execution of strategic plans that will take the organization to the next level. Participants discover how to realize greater return on investment, develop and maintain formal procedures for increased productivity and consistency, and manage customer perceptions.
Seasoned technical service and support leaders who are responsible for their organizations’ overall service delivery and provide strategic direction, financial accountability, and performance reporting.
Individuals who are preparing for the HDI Support Center Director certification exam.
Morda vas zanima tudi?
Usposabljanje HDI Support Center Manager (HDI-SCM) pokaže, kako strategija podpornega centra poganja vse kar center podpira:
storitev zagotavljanja operativne podpore za infrastrukture, poslovne procese, upravljanje delovne sile in trženje podpornega centra.
Zasnovan je za nove in izkušene kadre podpornih centrov.