HDI Helpdesk Institute
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HDI HelpDesk Institute
Upravljanje IT storitev
Podpora uporabnikom
3 dni
KCS Principles
Knowledge - Centered Support (KCS), ki jo je na področju storitev razvil konzorcij za inovacije, je metodologija in niz procesov ter praks, ki temelji na znanju kot ključnem sredstvu organizacije za podporo.
KCS is proven to allow service and support organizations to significantly improve service levels to customers, gain operational efficiencies, and increase the organization’s value to the company through knowledge management.
test-1-96
