HDI Certified Instructor and ITIL Trainer since 2007. Specialized and experienced in Service Management (people, processes, methods, skills) and Operations (Customer Support, Help Desks, Service Desks, Desktop Support,...).
Certified Novell Engineer since 1997 and Certified Novell Instructor since 2002. Specialized in user collaboration and IT management solutions like ZENworks, Vibe, Filr, iPrint, OES. Strong interest in SIEM solution Sentinel.
Microsoft Certified Professional since 2003, Microsoft Certified Administrator from 2007 and Microsoft Certified Engineer from 2009. VMware Certified Professional, Citrix Certified Associate and NetApp certified engineer from 2014.
Novell CNE since 1992 and CNI since 1994, Microsoft Certified Engineer since 1998, CTT+ since 2001, Citrix Certified Professional since 2001, VMware Certified Professional since 2005, ITIL v3 since 2008.
Microsoft Certified Professional since 2008, Microsoft Certified IT Professional since 2010, Microsoft Certified Systems Engineer in Server Infrastructure, Private Cloud, SharePoint and Communication. Citrix Certified Professional and ITIL certified.